Refund Policy

Because coffee is a fresh food product, we are unable to accept returns once a package has been opened or delivered. However, we want every customer to be completely satisfied, and we are here to help if something goes wrong.

01 Non-returnable Items

  1. All coffee products (whole beans or ground coffee).
  2. Any opened or consumed items.

Coffee is roasted fresh and cannot be resold or restocked, so all sales are considered final unless damaged or incorrect.

02 If Your Order Arrives Damaged or Incorrect

If your order arrives damaged, defective, or incorrect:

  1. Email us at contact@zerotoonecoffee.co.uk.
  2. Include your order number and clear photos of the issue.
  3. Send this within 48 hours of receiving your package.

We will arrange a replacement or suitable solution as quickly as possible.

03 Order Cancellations

  1. You may cancel your order only if it has not yet been shipped.
  2. For cancellations, contact us immediately at contact@zerotoonecoffee.co.uk.

04 Subscription Purchases

  1. Subscriptions can be paused, skipped, or cancelled anytime before the next billing date.
  2. Subscription payments are non-refundable once the roasting process for that cycle has begun.

05 Response Times

We aim to reply within 48 hours Monday to Friday.
During high-volume periods, responses may take up to 5 working days, but we always acknowledge your request as soon as we receive it.